Frequently asked questions

Everything clubs ask us most about Club Planner — pricing, going live, data, integrations and support. Still stuck? Talk to our team.

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Club Planner is all-in-one software for gyms, fitness clubs, wellness centres and sports venues. It combines member management, online booking, coaching, a POS and bar, leads and CRM, a branded member app, payments and reporting with club automation such as access control and domotics — everything a club needs to run, built and supported by one team since 2005.

Pricing is based on your club's size and the modules you need. Plans start at €115 per month for start-up gyms up to 250 members and scale up from there, while fitness chains and large clubs get a custom quote. There are no setup costs and no hidden fees.

No. Migration of your existing member data, configuration and onboarding are included in the package, so there is no separate setup fee. Most clubs are live within 48 hours of signing.

Most clubs are live within 48 hours of signing. The Club Planner team migrates your existing member data and configures your account before launch, so you start on a system that already knows your club.

Yes. You can start a 14-day free trial from the website, and you can book a live demo where the team walks you through the modules that matter for your type of club.

Club Planner runs in seven countries — Belgium, the Netherlands, France, Germany, Austria, Luxembourg and Morocco — with more than 700 clubs on the platform.

The whole platform — the software, the member app and the support — is available in Dutch, French, German and English.

Yes. Club Planner collects memberships by SEPA direct debit and takes online and in-club payments through Mollie, including physical payment terminals, so your recurring revenue is collected and reconciled automatically.

Your data is hosted on Microsoft Azure in West Europe. Club Planner is GDPR-compliant and works with a data-processing agreement (DPA).

Yes. Club Planner is GDPR-compliant, hosts data on Microsoft Azure in West Europe, and provides a data-processing agreement (DPA) that sets out how personal data is handled.

Club Planner keeps a point-in-time restore with a retention of up to 30 days, so your data can be recovered to an earlier moment when needed.

Yes. MyClubPlanner is a fully branded member app under your own club's name and colours, where members book classes, check in, follow their progress and pay. It is available on Google Play and the App Store.

Yes. Members book their own spot online through your website, the member app or an in-club screen. The planner handles capacity, waiting lists, confirmations and check-in automatically, and moves the next person off the waiting list when someone cancels.

Yes. Bartender is a touchscreen till built for clubs: sell drinks and articles, charge them to a member's balance, keep running tabs, and take cash, card or voucher payments — all tied to the same member file and stock.

Yes. With smart access control and club domotics, members enter with a badge, QR code or app, and lighting, doors and climate follow your opening hours and bookings, so the club can open, close and run without staff at the door.

Club Planner integrates with Technogym and MyWellness, eGym, milon and InBody, so members and training data sync across your equipment and land in each member's file.

Yes. Club Planner delivers CODA bank statements to your accountant through CodaBox and connects to your bank over open banking with Ponto, matching incoming payments to invoices automatically.

Yes. Club Planner captures every prospect from your website, trial sign-ups and events into one pipeline, follows them up automatically, and includes an AI chatbot that answers website visitors and turns them into leads with a name and contact details.

Hardware is priced separately based on your needs. Club Planner offers smart access systems, payment terminals, cameras, domotics and Tankk dispensers — book a demo and the team builds a custom quote.

Yes. Migrating your existing member data is part of onboarding, so you move to Club Planner without rebuilding your member base by hand, and most clubs are live within 48 hours.

There is no maximum. The licence model does not limit the number of devices on which you install the Club Planner desktop application.

Support is available by email on every plan and by email and phone from the Medium plan up, while larger clubs get a dedicated account manager. The support team helps the club itself — its owner, manager and staff.