Club Planner is the club management software for fitness clubs that want to grow without extra staff. Built in Belgium since 2005, used by over 700 clubs in 7 countries.
No commitment. Support in Dutch, French and English.
The AI chatbot answers questions on your website, qualifies the lead and books the first appointment with a staff member who is available at that time. Your team starts the day with appointments, not a pile of unanswered messages.
Club Planner tracks check-ins and bookings and gives every member a retention status, from low to high risk. Automations send the right message at the right moment, without anyone having to remember.
Direct debit and card payments via Mollie, linked directly to your contracts and invoices. A failed collection shows up immediately and is followed up from the same screen.
Member management and contracts, scheduling and bookings, front desk and point of sale, your own member app, a free club website and reporting across all your locations.
Club Planner's biggest USP is without a doubt their customer care. As one of the biggest gyms in Belgium we need quite some attention and I have to admit I'm not the most patient person either. I feel like they really put in the effort to meet every request, which sometimes needs some thinking outside the box and reinventing themselves. A hands-on approach and professional yet amicable customer support is something I really value in a partnership and that's definitely something Clubplanner excels in.
Clubplanner is a great company to work with. They always respond quickly and accurately, so you get help right away. The new features they develop are always well-thought-out and of high quality. Plus, they take a very personalized approach, which makes for a pleasant and reliable partnership.
Thanks to good preparation, manuals at the ready and a lot of phone calls in advance, we really knew how to tackle this. The customers were quick to accept and use Club Planner, so we are a satisfied customer. Our new PC with touch screen and bartender are a shining beacon on the counter and everyone has received their new membership card. I doesn't happen often that I've had such good service but Club Planner provided!
Club Planner ensures real and effective cooperation and dares, from day one, to enter the customer's world and rediscover the IT and technical needs. They also provide innovation and are open to market developments. Highly recommended and a specialist in their field, it's a very pleasant cooperation. 👍Our account manager is someone who will always be there for his customer!
Sign before 15 December and your migration and onboarding are free.
